IT
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FAQ

Got questions? We’ve got you covered. Discover answers to common inquiries in our extensive FAQ section. If you still can’t find what you’re looking for please contact us.

The concept of self-storage is simple: You rent the space you need for the time you need it, with access to your storage space during the facility’s open hours. However, at Goodspace, you can access your unit independently 24/7, 365 days a year, with a key or access code to your storage space.

Self-storage is an ideal solution for a variety of needs:
• Renovating o decluttering
• Moving
• Storage of goods and equipment
• Archive storage and more
Our minimum billing period is for 1 week, but you can stay as long as you need. If you do not need your unit any longer or want to downsize or upsize the unit, we have a range of sizes available and swapping is easy you only have to give 7 days’ notice to end your existing contract.
✓ House contents such as furniture
✓ Personal belongings
✓ tools and equipment
✓ decluttering
✓ Ideal for business solution to carry out fulfillment services ✓ store stock and materials.

Your belongings will be safe under a lock and 24/7 surveillance and security brigade.
X Hazardous and toxic material.
X Pollutants, contaminants, waste.
X Perishable goods, live animals, living plants.
X illegal material, Explosives, firearms, ammunitions.
24-hour access available by request; please contact your store manager.
Your contract included an insurance coverage of up to €2,000. If you are willing to increase the insurance amount you may contact us or choose the insurance extras during the booking.
Sometimes not everything works according to the plans so don’t worry, please contact us and we will do the best we can in order to solve any issues.
Self storage serves as a secure and reliable solution for individuals and businesses to safeguard their valuable belongings. Our diverse range of storage units caters to various storage needs, and we offer a convenient guide to help you determine the ideal unit size. With flexible terms, our dedicated staff will assist you throughout the entire procedure.

• To begin, choose one of our locations, all conveniently accessible for dropping off your items.
• Next, select a unit size ,with our size estimator can help you with this. You can always change it the size so don’t worry getting it exact.
• Book and pay your storage unit online and guarantees your unit, price and move in dates.
• The booking process will require your ID and any payment method to be selected from various options.
• Now you are all set to move in – you will receive by Email/SMS all the required paper work and confirmation of your booking.

Simply discover our locations and available units on our website, if you don’t find an availbe unit size that you require on that location you can reserve the size and we will get back to you as soon as it free’s up or we will offer you alternative locations or unit sizes. We are expanding our network of facilities to cover most areas that are possible for your convenience.

We have made the process of booking and reservations online simple and transparent. For booking a unit all you need is to choose the location and the unit size that is available on our site, proceed with your personal details and payment. If you don’t find the available unit for the required dates you can also reserve it and we will get back to you as soon as the unit is freed up or we will offer you other alternatives.
Soon after a quick procedure of booking and payment you will get a confirmation to your email with the contract details and PIN code to access the store at our working hours.
We require a padlock on your unit, for your convenience you could purchase a padlock directly at our stores or online when booking an order through our packaging and material page along with other packing materials.
Your are the only one to hold the keys and the access to your unit.
All our facilities are clean, lid and under 27/4 surveillance and include:

• Free WIFI
• Free Parking on site
• Convenient loading areas and goods lifts
• Trolleys and forklift for your convenience
• Manager at stores at working hours if any assistance is needed
• We offer dispatch services
• Equipped offices with furniture
• Registration address for your company
Our standard units are 2.5 to 3 meters tall, all the dimensions of each unit is indicated on our site.
Our facilities are equipped with 27/4 CCTV surveillance cameras and a fast reaction patrol security.
Your are the only one to hold the keys and the access to your unit and we do not keep copies of the keys, so we will need to cut the padlock and replace it with a new one. Please contact your store manager or contact our 24/7 customer support for further to solve that issue
Valet storage takes all the trouble of moving and storing from you, you are not required to visit the storage unit, we will come and get your belongings and you will pay only for the items your are storing. Simply choose any of the valet storage plans available on our site, indicate the belongings that you need to store and the dates that are most convenient for you to pick them up and we take care of the rest.
Simply choose any of the valet storage plans available on our site, indicate the belongings that you need to store and the dates that are most convenient for you to pick them up. Proceed with your personal details and payment. You will get confirmation Email/SMS with your order details. You do not need to get out of your house, we will do the rest from then. You can always track online through your account the status of your order and get your belongings delivered back at any given time. If you need further assistance of any our team you can contact us and we will help you with to find your needs.
Valet storage offers several plans from you to choose from and the minimum service period is for 1 week of storage in which you always may downsize or upsize the plan according to the need for your goods to be stores with us. During the stay you may always require some items that are stored to be brought back to you with a 7 day notice through our call canter or your personal account.
You are welcome to arrange for your goods to be picked up and returned to you as often as you like, however charges will apply for each pickup and/or delivery (unless they can be dropped off and picked up again in the same visit). The charges for pickup and dropoff are available on our website.

We offer free pickup if you pay for 6 months of valet storage in advance. If you cancel your storage contract within this initial six month period you will be charged for the original pickup.
Depends on what you are storing as we recommend 10 cubic meters of storage unit for every furnished room. You can use our storage estimator for better understanding or contact us and our team will help you to choose the most suitable unit. You don’t have to get the size precise since you can upsize or downsize a unit any time.
GoodSpace provides an affordable solution, its flexible. You rent only the space you need, for just as long as you need. The costs are transparent and include:

• All the utility costs
• Free WiFi
• Parking and convenient loading zone
• Trolly's
• Insurance coverage up to 2,000 Euro.

Any additional services you may need, such as moving and packing or extra insurance coverage will be priced separately depending on your requirements.
After choosing the location and unit size or plan available ,you will need to provide your personal details and go through a quick payment process through our booking system. You set up a regular direct debit and bank wire to pay the rental for your storage unit. We also accept credit cards and Apple/Google Pay.
You can always check your billing status on your personal account.
If you do not need your unit any longer or want to downsize or upsize the unit, we have a range of sizes available and swapping is easy you only have to give 7 days’ notice to end your existing contract.
After choosing a unit size through our booking system you will be asked for your details and billing information. You will have then your unique account created where you can track on your orders and invoices.
You will not be charged when creating an account or confirming an order and paying the invoices with your approval.
The accounts for the Self Storage and the Valet Storage are managed separately and have two different accounts.
Multiple self storage units at one location can be managed under one account, where you can always track your billing information and order status.
During the purchase process you will need to provide your email, phone number and some address information, which enables us to charge you and pickup/deliver your goods if relevant, as well as create an online account to manage your selected storage plan.
Using your personal account on our website, you can update any necessary details at any time, else you are welcome to contact us at any time using the contact details on our Contact Us page.
Using your personal account on our website, you are welcome to cancel your storage contract at any time. If your date of removal/delivery is within one week from the date of cancellation, you will be charged for this period. If you have already been charged for any longer than this period, the balance will be refunded
We do not charge to a signup or registration fee, you only pay for the storage you have selected (on a 4-weekly basis for self storage or monthly basis for valet storage), plus any additional materials or services you wish to purchase. All items are clearly marked during the checkout process on our website.
You will not be charged when creating an account or confirming an order and paying the invoices with your approval.
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